FAQ's - ACS Financial


Which company is my policy provider?


Through ACS Financial, CGU is offering Home & Contents, Car, Landlord, Boat & Caravan Insurance.

Zurich is offering Ezicover Funeral Advantage.  

What should I do to make a claim?


For CGU policy holders: The quickest and easiest way to make a claim is to contact CGU directly on 13 24 80 (13 CGU 0). Claims can be lodged 24 hours a day, 7 days a week. Inquiries on existing claims can be made from 8:30 am to 5:00 pm local time.

For Zurich policy holders: Call 1800 025 015 Mon - Fri 8.30am to 7pm AEST, and Friday 8.30am to 5.30pm AEST. Please call as soon as possible after an insured event has occured. 

How do I change my personal details?


You can change your details by calling CGU on 1300 306 083, Monday-Friday between 8am-8om AEST, or by submitting your request online here.

If you have funeral insurance with Zurich please call 1800 039 915 to update your details.

How do I renew my policy?


For CGU: You will be sent a renewal letter around a month before your current policy is due to expire. The letter will include your schedule which outlines any changes to the terms of your policy or the premium payable. If you have set up automatic payments your account or card will continue to be debited and your policy will be automatically renewed. If you have chosen not to pay by installments, your schedule will provide options to pay.

For Zurich: Your policy will continue indefinitely until a claim is made, on the basis you make the necessary payments until your set limit is reached. Once the premium paid matches the sum insured you stop paying premiums altogether. 

I would like to speak to someone about a quote or policy details.


For application and policy related queries, please phone either CGU or Zurich depending on the product:

  • CGU 1300 306 083, Monday - Friday 8am-8pm AEST. 
  • Zurich 1800 039 915

Can I speak to someone at ACS Financial?


Yes you can call 1800 646 777. ACS is not able to help with application and policy related queries as these are best directed to CGU or Zurich. However, if you have a question that relates to how the Program works with ACCI Missions and Relief please give us a call.


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ACN 062 448 122 I AFSL 247 388 | ABN 91 460 778 961 | © 2015 ACS Financial Pty Ltd

Ezicover insurance products are issued by Zurich Australia Limited (Zurich) ABN 92 000 010 195 AFSL 232510 of 5 Blue Street, North Sydney, NSW 2060. This information is of a general nature only and does not take into account your objectives, financial situation or needs. You should consider these factors and the relevant product disclosure statement (PDS), available here, which contains details of conditions, limits and exclusions of cover, before making a decision regarding the product. ACS Financial (ACN 062 448 122, AFS Licence No. 247 388) promotes this product and if you buy an Ezicover insurance policy, ACS Financial will receive a commission from Zurich of 20% (plus GST) of your insurance premium. This amount is paid by Zurich and is not an additional cost to you. Details of remuneration received by ACS Financial can be found in our Financial Services Guide.

ACS Financial ABN 91 460 778 961 (“ACS Financial”) has an agreement with Honan Insurance Group ABN 67 005 372 396 (“Honan”) for the distribution of general insurance products. ACS Financial is entitled to receive from Honan a commission for insurance policies issued pursuant to this agreement. General insurance products are issued by CGU Insurance Limited ABN 27 004 478 371 AFSL 237281 (“CGU”). Product disclosure statements for the CGU insurance products are available here: Home & Contents Accidental Damage; Home & Contents Listed Events; Home & Contents Fundamentals; Motor Vehicle; Landlords, Caravan, & Boat. You should consider the product disclosure statement before making a decision in regard to your insurance needs.

This website and web links have been prepared by ACS Financial Pty Ltd ACN 062 448 122, ASFL 247388 (ACSF) and is general information about ACSF’s introduced product offerings and services. The information contained within is given in summary form and does not purport to be complete. Information on this site, including any product pricing and financial information, should not be considered as advice or a recommendation to purchase/transact. It does not take into account your particular financial objectives, financial situation or business needs. Before acting on any information you should consider the appropriateness of the information having regard to your own circumstances and read the linked PDS. If there is any relevant subsequent offer we recommend you should seek independent financial advice.