Through ACS Financial, CGU is offering Home & Contents, Car, Landlord, Boat & Caravan Insurance.
Zurich is offering Ezicover Funeral Advantage.
For CGU policy holders: The quickest and easiest way to make a claim is to contact CGU directly on 13 24 80 (13 CGU 0). Claims can be lodged 24 hours a day, 7 days a week. Inquiries on existing claims can be made from 8:30 am to 5:00 pm local time.
For Zurich policy holders: Call 1800 025 015 Mon - Fri 8.30am to 7pm AEST, and Friday 8.30am to 5.30pm AEST. Please call as soon as possible after an insured event has occured.
You can change your details by calling CGU on 1300 306 083, Monday-Friday between 8am-8om AEST, or by submitting your request online here.
If you have funeral insurance with Zurich please call 1800 039 915 to update your details.
For CGU: You will be sent a renewal letter around a month before your current policy is due to expire. The letter will include your schedule which outlines any changes to the terms of your policy or the premium payable. If you have set up automatic payments your account or card will continue to be debited and your policy will be automatically renewed. If you have chosen not to pay by installments, your schedule will provide options to pay.
For Zurich: Your policy will continue indefinitely until a claim is made, on the basis you make the necessary payments until your set limit is reached. Once the premium paid matches the sum insured you stop paying premiums altogether.
For application and policy related queries, please phone either CGU or Zurich depending on the product:
- CGU 1300 306 083, Monday - Friday 8am-8pm AEST.
- Zurich 1800 039 915
Yes you can call 1800 646 777. ACS is not able to help with application and policy related queries as these are best directed to CGU or Zurich. However, if you have a question that relates to how the Program works with ACCI Missions and Relief please give us a call.